SHIPPING POLICY

We strive to provide our customers with a seamless shopping experience, including reliable and timely shipping. Here’s what you need to know about our shipping policy:

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Processing Times:

All non-merchandise orders are processed within 1-2 business days. Merchandise is sent directly from our partner, Printful, and the processing and shipping times vary depending on the specific merchandise product. We encourage you to check the product details for accurate processing and delivery times.

 

Shipping Methods:

All non-merchandise orders are shipped via Royal Mail with next-day delivery. For merchandise, please refer to the specific shipping details provided for each product.

 

Delivery Times:

For non-merchandise orders, you can expect your package to arrive the next business day after processing. For merchandise, delivery times will vary based on the product and will be specified in the product details.

 

Order Tracking:

Once your order has shipped, you will receive a confirmation email containing tracking information so you can monitor your package's journey.

 

International Shipping:

We currently only ship within the UK. For inquiries about international shipping, please contact us directly.

 

Delivery Issues:

If you experience any issues with your delivery, such as delays or missing items, please reach out to our customer service team at [insert contact email or phone number], and we will assist you promptly.

At Inventor's Playground, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please read our policy carefully.

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Returns:

You may return any item within 30 days of receipt for a full refund, provided it is unused and in its original packaging.

To initiate a return, please contact us at support@inventorsplayground.co.uk to receive a return authorization and instructions.

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Exchanges:

If you wish to exchange an item for a different size or product, please follow the same process as for returns. Once we receive the returned item, we will process your exchange and send the new item.

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Return Postage:

Customers are responsible for the return postage costs unless the item is faulty or incorrect.

 

Processing Time:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a certain number of days, and a credit will automatically be applied to your original method of payment.

 

If you have any questions or concerns regarding our returns and exchanges policy, please reach out to our customer service team at support@inventorsplayground.co.uk.

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Thank you for shopping with us!

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